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Microsoft doesn’t like us :(

Believe it or not, we run our own email server, and have been for 20 years or so.  There are benefits to running ones own email system, such as flexibility and privacy, but it comes at a price; namely keeping up with all manner of attempts at hacking the system, and, once in a while, one of the major email providers decides our email server is no longer safe.  Last month it was the AT&T system that stopped accepting emails from our server.  This time it is Microsoft.

Microsoft isn’t presently accepting emails from us from any of their email domains (msn.com, outlook.com, hotmail.com).  We’ve contacted their support for such things and while they have pointed us at a page that lists best practices for email servers that communicate with them, we are unable to find anything that seems awry, they won’t tell us specifically what the problem is, and they say “we are not a candidate for mitigation” of the problem.

We reviewed our mail logs since the beginning of the year and have sent a whopping 30 or so emails to any of the Microsoft email services, which means we definitely aren’t a source of spam email.

We’ll continue to try and figure out what the issue is.  In the meantime, please be aware that if you are contacting us from one of those domains, you may not get a reply from us, or you might not receive order confirmations from our system.

Ah the joys of being a small independent business.

Please feel free to tell Microsoft you are unhappy with them blocking email from us. 🙂

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When your replacement lid knob won’t screw down all the way

Customer Frank received a lid knob from us and it would not screw down all the way.  We have had the occasional report of defective threads on the nut inserts, so we sent another.  That one had the same problem.  But then Frank had an idea.

After I wrote this morning, I had the inspiration to shoot some WD-40 on the threads of the lid and into the threads of the knob.  I unscrewed the knob, put the lubricant on, and tried again — and it went further.  I did that several more times and each time it got closer to the bottom of the threaded post… and finally got the new knob to go all the way down to the surface of the lid.

Corrosion on lid knob screws is common, as water gets trapped under the lid knob and around the screw, and the dissimilar metals used between the screw (stainless steel) and the factory nut insert (sometimes aluminum) can promote corrosion.  That happened to be the case for Frank and a little WD-40 helped the knob go down all the way.

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Nearly new Kettles on eBay

For the last 10 years or so, while Revere Ware copper bottom cookware was still being produced, tea kettles were the only product I recommended to anyone to buy new.  Unlike the rest of the copper bottom cookware, using less metal in the tea kettles (which I’m not even sure Revere Ware did) doesn’t really reduce their effectiveness.  Additionally, we’ve not heard of reliability issues with newer kettles vs older ones.

But now that Revere Ware is no longer producing any cookware, you can’t easily buy new kettles anymore.  So when a couple of pristine looking used kettles appear on eBay, we take notice.

Here are a pair listed by the same seller that don’t really look used, and are pretty reasonably priced.  My recollection is that a new kettle cost somewhere in the neighborhood of $35 when they were being produced in the last 5 years, so these two, at $49.86 shipped, aren’t that much more, especially when $10 of that is shipping.

So get yourself one of these great looking kettles (one and two).

 

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Parts shipping and inventory status

We received this notice from Amazon.com yesterday:

We are seeing increased online shopping, and as a result some products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritizing household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and deliver these products to customers.

For products other than these, we have temporarily disabled shipment creation. We are taking a similar approach with retail vendors.

This will be in effect today through April 5, 2020, and we will let you know once we resume regular operations. Shipments created before today will be received at fulfillment centers.

Currently, we have approximately three months stock for all parts for typical sales volumes for this time of year at both Amazon.com and our websites fulfillment contractor.  While we can’t currently send inventory to Amazon.com, it seems likely that sometime over the next two months that restriction will ease.

Our fulfillment contractor tells us they are operating at full capacity, accepting new inventory, and have no plans to shut down.

So, for now, we can provide all of our parts without interruption. 

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Stuck at home? Now is a good time to refurbish your Revere Ware

If you are stuck under home quarantine like us, perhaps now is a good time to refurbish your vintage Revere Ware.  Here are some tips.

New Parts

We’ve got you covered there.

For your vintage skillets and sauce pans that have handles with two screws through the Bakelite part we carry handles and hardware, and lid knobs.  And here is our sizing sheet that helps you find the right size.

For your post-1968 skillets and sauce pans that have handles with a single screw through the metal part, we carry handles and hardware, and lid knobs.  And here is our sizing sheet that helps you find the right size.

For your pots and Dutch ovens, we carry handles and lid knobs.

For your vintage 4 quart, and model 1574 and 1576 pressure cookers, we carry gaskets.

For your percolators, we carry replacement glass tops.

For your 2 1/3 quart kettles, we carry handles, triggers, and caps.   Not sure what size your kettle is?  Use our kettle identifier.

Our fulfillment warehouse and our Amazon.com stock are both complete right now and will be for the duration.

Cleaning

Here is our handy cleaning guide.  That will help you get years of gunk off and polish it to a shine.

Quick summary:

For burnt on gunk on the inside of a pan, use automatic powdered dishwasher detergent and vinegar, and bring it to a boil. Then scrap off the gunk with a flat metal spatula.

For gunk on the outside, submerge the entire piece into a large pot with a lot of baking soda in it and bring to a boil.  Then work off the gunk with repeated scraping and scrubbing and immersion in the boiling baking soda mixture.

To clean the inside of a cookware piece well, use a green Scotch Brite pad.

To clean the outside of a piece to a nice shine, use Bar Keepers Friend.

Repairs

Have a nub instead of a screw on your lid?  Here is our guide for that.

Did your lid knob screw come off?  Here is our guide for that.

Information

Want to learn more about the history of Revere Ware?  Now is a good time to read up with our basic history of Revere Ware Cookware, our detailed history of the Revere company, or our photo guide to Revere Ware products.

Enjoy!

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When a package says delivered but isn’t

Have you ever gotten notice that a package has been delivered but you can’t find it?  There are a number of reasons why this might be the case, based on our experience.

  • Last-mile carriers sometimes mark packages delivered when they aren’t

This has happened to us personally as well as some customers.  I suspect what is going on is that the delivery person is under pressure to meet their delivery quota, and often this means them working very late; we’ve gotten packages at late as 9 pm some days.  So they mark a package as delivered and plan to drop it off when they are back in the neighborhood the next day.  Sometimes waiting a day solves mis-delivery problems.

  • The carrier delivers it to the correct street address on the wrong street

One day we got this delivered to our driveway

Those are all tennis balls.  I thought my wife had mistakenly ordered 12 cases of balls instead of 12 balls.  Turns out the tennis coach for the local high school lives at the same address on street over.

We also frequently get packages and mail for our next door neighbors.  Sometimes carriers just miss things.

  • Are you sure you gave the correct address?

On occasion when a customer contact us with a report of not having received their package despite tracking saying it was delivered, we find that the address was not entered correctly.  Perhaps the house number has two digits transposed (I’ve been known to do that) or apartment number was left off.  It is always helpful to go back to your order confirmation and verify the address.

  • Did the carrier put it somewhere you didn’t expect?

We’ve had packages left in the most unexpected of places.  I’ve scoured my yard and porches, called Fedex repeatedly, etc., only to discover the package some time later where I didn’t expect it to be and forgot to look.  For some strange reason, sometimes carriers make an oddball decision about what is the safest place for a package.


The point of all this is that there are many things unrelated to us that could be the cause of your package showing delivered but you don’t have it.  Do a little due diligence before you send us an email demanding we locate your package.  If it is truly lost, we are happy to send another, after verifying your address. 🙂

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Lid knobs with stripped threads

Over the years Revere Ware used different thread inserts for the lid knobs, including aluminum and brass.  But at some point they also skipped the nut insert and use molded the threads into the Bakelite itself.  Reader Jessica contacted us with one of these.

As you might imagine, Bakelite isn’t nearly as durable as metal threads.  But hey, they will never rust. 🙂

The symptom of course is that the threads will strip eventually, and the knob won’t stay on.  You can replace it with a new one (from us of course), but there is a chance you can repair it.  You can try using some high temperature Teflon tape to allow the knob to screw on tighter, or, if that doesn’t work and you are desperate, some high temperature JB Weld.  However, the JB Weld solution will likely be a permanent one, as you may never be able to unscrew the knob again, and trying to do so might snap off the lid screw.

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Issue with our email system at the moment (RESOLVED)

We have an issue that is preventing emails to be sent from our server.  This means that contact form emails are not making it through and order confirmation emails are not going out either.

Please bear with us as we fix the issue.

Update: This is now fixed an all emails that were supposed to be sent have gone out.

Just a reminder that we are a small business and technical issues sometimes do happen.

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Revere Ware print advertising mats

I found these on eBay and, honestly, I have no idea exactly how they might be used.  The material is some sort of card board.  Here is what the front (proper text orientation) looks like:

And the underside looks like this:

That’s not a blurry picture, that’s what the underside looks like.  My guess is that these are proofs for advertising print plates for newspaper ads.  If anyone has any more information on exactly what these are or how they were used, please contact us.

If you look at the cookware pieces, you will notice that they are the pre-1968 era styles.

 

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